:root{--bg: #f6f6fc;--surface: #ffffff;--surface-muted: #f1f1fa;--border: #e5e5f2;--ink: #232338;--ink-dim: #6b6b85;--ink-faint: #9797ae;--primary: #232338;--primary-hover: #3a3a55;--link: #4548c4;--accent: #5457d6;--accent-hover: #4245b8;--accent-bg: #edeefc;--accent-fg: var(--accent);--overlay-bg: #232338;--shadow-sm: 0 1px 2px rgba(35, 35, 56, .06);--shadow-md: 0 4px 16px rgba(35, 35, 56, .08);--slate: #64748b;--slate-bg: #eef1f4;--blue: #1d6fc1;--blue-bg: #e7f1fc;--amber: #a15c07;--amber-bg: #fbf0dc;--orange: #c2410c;--orange-bg: #fce8dc;--red: #c0271b;--red-bg: #fbe4e1;--green: #15803d;--green-bg: #e3f5e9;--rail-bg: #ffffff;--rail-chip-hover: #edeefc;--rail-ink: #6b6b85;--font-body: "Inter", system-ui, sans-serif;--font-display: "Space Grotesk", var(--font-body);--font-mono: "IBM Plex Mono", ui-monospace, "SFMono-Regular", monospace;--radius: 16px;--radius-sm: 9px;--rail-width: 64px}[data-theme=dark]{--bg: #14141f;--surface: #1c1c2e;--surface-muted: #262640;--border: #34334f;--ink: #e8e8f2;--ink-dim: #a8a8c2;--ink-faint: #74748f;--primary: #e8e8f2;--primary-hover: #c7c7db;--link: #9a9df5;--accent-bg: #2a2b52;--accent-fg: #9a9df5;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .35);--shadow-md: 0 4px 16px rgba(0, 0, 0, .5);--slate: #a8b0c2;--slate-bg: #2a2e3d;--blue: #7cb0f0;--blue-bg: #1c2c47;--amber: #e8c064;--amber-bg: #3d2f14;--orange: #f0a06a;--orange-bg: #3d2717;--red: #f08a7d;--red-bg: #3d1f1c;--green: #7dd99a;--green-bg: #163a26;--rail-bg: #1c1c2e;--rail-chip-hover: #2a2b52;--rail-ink: #a8a8c2}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums;letter-spacing:-.01em}*{box-sizing:border-box}body{margin:0;font-family:var(--font-body);background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased}h1,h2,h3{font-family:var(--font-display);margin:0 0 1rem;color:var(--ink)}h1{font-weight:700;font-size:1.65rem;letter-spacing:-.02em}h2{font-weight:600;font-size:.95rem;color:var(--ink);margin-top:1.5rem;padding-bottom:.55rem;border-bottom:1px solid var(--border)}p{line-height:1.55}a{color:var(--link)}.eyebrow{font-family:var(--font-display);font-size:.78rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--ink-dim);margin:0 0 .35rem}:focus-visible{outline:2px solid var(--link);outline-offset:2px}.shell{display:flex;min-height:100vh}.rail{position:sticky;top:0;width:var(--rail-width);height:100vh;flex-shrink:0;display:flex;flex-direction:column;align-items:center;gap:.3rem;padding:1rem .5rem;background:var(--rail-bg);border-right:1px solid var(--border);z-index:30}.rail-brand{display:flex;align-items:center;justify-content:center;width:34px;height:34px;margin-bottom:1.2rem;border-radius:var(--radius-sm);background:var(--accent);color:#fff;font-family:var(--font-display);font-weight:700;font-size:.9rem;text-decoration:none;flex-shrink:0}.rail-nav{display:flex;flex-direction:column;align-items:center;width:100%;gap:.3rem}.rail-link{position:relative;display:flex;align-items:center;justify-content:center;width:42px;height:42px;border-radius:var(--radius-sm);color:var(--rail-ink);text-decoration:none;transition:background-color .15s ease,color .15s ease}.rail-link svg{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}.rail-link:hover{color:var(--accent-fg);background:var(--rail-chip-hover)}.rail-link:focus-visible{outline:none;box-shadow:inset 0 0 0 2px var(--accent-fg)}.rail-link.active{color:var(--accent-fg);background:var(--accent-bg)}.rail-link[data-label]:after{content:attr(data-label);position:absolute;left:calc(100% + 10px);top:50%;transform:translateY(-50%);background:var(--overlay-bg);color:#fff;font-size:.75rem;font-weight:500;padding:.3rem .6rem;border-radius:var(--radius-sm);white-space:nowrap;opacity:0;pointer-events:none;box-shadow:var(--shadow-md);z-index:40}.rail-link:hover[data-label]:after,.rail-link:focus-visible[data-label]:after{opacity:1}.rail-badge{position:absolute;top:1px;right:3px;min-width:15px;height:15px;padding:0 3px;display:flex;align-items:center;justify-content:center;border-radius:999px;background:var(--red);color:#fff;font-family:var(--font-mono);font-size:.62rem;font-weight:600;line-height:1;box-shadow:0 0 0 2px var(--rail-bg);animation:rail-badge-pulse 2s ease-out infinite}@keyframes rail-badge-pulse{0%{box-shadow:0 0 #c0271b73,0 0 0 2px var(--rail-bg)}to{box-shadow:0 0 0 6px #c0271b00,0 0 0 2px var(--rail-bg)}}@media (prefers-reduced-motion: reduce){.rail-badge{animation:none}}.rail-bottom{margin-top:auto;display:flex;flex-direction:column;align-items:center;gap:.4rem}.rail-account{position:relative}.rail-account summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background:var(--accent);color:#fff;font-family:var(--font-display);font-weight:700;font-size:.7rem}.rail-account summary::-webkit-details-marker{display:none}.rail-account summary:focus-visible{outline:2px solid var(--accent-fg);outline-offset:2px}.rail-account-menu{position:absolute;left:calc(100% + 10px);bottom:0;min-width:172px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-md);padding:.65rem;z-index:50}.rail-account-name{margin:0 0 .5rem;padding:0 .15rem;font-size:.85rem;font-weight:600;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rail-account-menu button{width:100%}.shell-main{flex:1;min-width:0}.page{padding:1.75rem 1.5rem 3rem;max-width:1080px;margin:0 auto}.avatar{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:50%;background:var(--accent-bg);color:var(--accent-fg);font-size:.72rem;font-weight:700;flex-shrink:0}@media (max-width: 640px){.shell{flex-direction:column}.rail{position:fixed;top:auto;bottom:0;left:0;right:0;width:100%;height:56px;flex-direction:row;padding:0 .5rem;border-right:none;border-top:1px solid var(--border)}.rail-brand{display:none}.rail-nav{flex-direction:row;justify-content:space-evenly}.rail-link[data-label]:after{display:none}.rail-bottom{margin-top:0;margin-left:.35rem;flex-direction:row}.rail-account-menu{left:auto;right:0;bottom:calc(100% + 8px)}.shell-main{padding-bottom:56px}}.centered-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg);padding:1.5rem}.portal-page{display:flex;flex-direction:column;gap:1.25rem;width:100%;max-width:560px}.portal-page .form{max-width:none}.portal-result-meta{display:flex;align-items:center;gap:.75rem;margin-bottom:.75rem}.portal-rating{margin-top:.75rem;padding-top:.9rem;border-top:1px solid var(--border)}.star-rating{display:flex;gap:.15rem;font-size:1.4rem;line-height:1}.star-filled{color:var(--amber)}.star-empty{color:var(--border)}.star-button{background:none;border:none;box-shadow:none;width:auto;padding:.1rem;color:var(--border);cursor:pointer;transition:color .12s ease}.star-button:hover:not(:disabled),.star-button:focus-visible{color:var(--amber);background:none;box-shadow:none}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:1.1rem 1.3rem;margin-bottom:1rem;box-shadow:var(--shadow-sm)}.page-header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:1rem}.page-header-actions{display:flex;gap:.6rem}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:.85rem}.stat-card{--tone: var(--ink-dim);display:block;text-align:left;text-decoration:none;color:inherit;transition:box-shadow .12s ease,border-color .12s ease}a.stat-card:hover{box-shadow:var(--shadow-md);border-color:var(--tone)}.overdue-callout{display:flex;flex-direction:column;gap:.3rem;text-decoration:none;border-left:4px solid var(--red);transition:box-shadow .12s ease,transform .12s ease}.overdue-callout:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.overdue-callout .overdue{font-size:1.15rem}.stat-count{font-family:var(--font-mono);font-variant-numeric:tabular-nums;font-size:1.9rem;font-weight:600;color:var(--ink);line-height:1}.stat-label{display:flex;align-items:center;gap:.4rem;margin-top:.4rem;font-size:.8rem;color:var(--ink-dim)}.stat-empty{display:block;font-family:var(--font-body);font-size:.85rem;font-weight:500;line-height:1.35;color:var(--ink-faint)}.stat-label:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--tone);flex-shrink:0}.stat-card-wide{grid-column:span 2}.sparkbars{display:flex;align-items:flex-end;gap:4px;height:44px}.sparkbar{flex:1;min-height:3px;background:var(--blue);border-radius:2px 2px 0 0}.sla-bar{width:80px;height:6px;border-radius:999px;background:var(--surface-muted);overflow:hidden}.sla-bar-fill{height:100%;border-radius:999px}.agent-load-list{display:flex;flex-direction:column;gap:.5rem}.agent-load-row{display:flex;align-items:center;gap:.65rem;padding:.55rem .85rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);color:inherit;text-decoration:none;transition:border-color .12s ease,box-shadow .12s ease}a.agent-load-row:hover{border-color:var(--ink-faint);box-shadow:var(--shadow-md)}.agent-load-row .value{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.88rem;font-weight:500}.filters-header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:.75rem;margin:1.25rem 0 1rem}.filters{display:flex;flex-wrap:wrap;gap:.6rem}.search-wrap{position:relative}.kbd-hint{position:absolute;top:50%;right:.55rem;transform:translateY(-50%);min-width:1.2rem;text-align:center;padding:.05rem .35rem;font-family:inherit;font-size:.72rem;color:var(--ink-faint);background:var(--surface-muted);border:1px solid var(--border);border-radius:var(--radius-sm);pointer-events:none}.suggestions{position:absolute;top:calc(100% + 4px);left:0;z-index:10;width:max-content;min-width:100%;max-width:320px;margin:0;padding:.3rem;list-style:none;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-md)}.suggestions li{display:flex;align-items:center;justify-content:space-between;gap:.75rem;padding:.45rem .6rem;border-radius:var(--radius-sm);cursor:pointer;font-size:.85rem}.suggestions li.active,.suggestions li:hover{background:var(--surface-muted)}.suggestion-title{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.table-wrap{overflow-x:auto}.table{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.table th,.table td{text-align:left;padding:.65rem .9rem;border-bottom:1px solid var(--border);white-space:nowrap}.table th{font-size:.75rem;color:var(--ink-dim);font-weight:600}.table td:nth-child(1){white-space:normal}.table td a{color:var(--ink);text-decoration:none;font-weight:500}.table td a:hover{color:var(--link)}.table .sortable{cursor:pointer;-webkit-user-select:none;user-select:none;transition:color .12s ease,background-color .12s ease}.table .sortable:hover{color:var(--ink);background:var(--surface-muted)}.table tbody tr{--tone: var(--border);transition:background-color .12s ease}.table tbody tr td:first-child{border-left:3px solid transparent;transition:border-color .12s ease}.table tbody tr:hover{background:var(--surface-muted)}.table tbody tr:hover td:first-child{border-left-color:var(--tone)}.table tbody tr:last-child td{border-bottom:none}.table-empty{text-align:center;white-space:normal;padding:2.75rem 1rem;color:var(--ink-faint);font-size:.88rem}.status-pill{--tone: var(--ink-dim);--tone-bg: var(--surface-muted);display:inline-flex;align-items:center;gap:.4rem;font-size:.78rem;font-weight:600;color:var(--tone);background:var(--tone-bg);padding:.2rem .6rem;border-radius:999px}.status-pill:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--tone);flex-shrink:0}.pagination{display:flex;align-items:center;gap:.75rem;margin-top:1rem;flex-wrap:wrap}.pagination span{font-size:.85rem;color:var(--ink-dim)}.page-numbers{display:flex;align-items:center;gap:.3rem}.page-number{min-width:2rem;padding:.4rem .55rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--ink-dim);font-weight:500;box-shadow:none}.page-number:hover:not(:disabled){background:var(--surface-muted)}.page-number.active{background:var(--accent);border-color:var(--accent);color:#fff}.page-ellipsis{padding:0 .2rem;color:var(--ink-faint);font-size:.85rem}.ticket-title-cell{display:flex;align-items:center;gap:.55rem}.avatar-sm{width:22px;height:22px;font-size:.62rem;flex-shrink:0}.badge{display:inline-flex;align-items:center;gap:.4rem;font-size:.78rem;font-weight:600;padding:.2rem .6rem;border-radius:999px}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0}.badge-low{color:var(--slate);background:var(--slate-bg)}.badge-medium{color:var(--blue);background:var(--blue-bg)}.badge-high{color:var(--orange);background:var(--orange-bg)}.badge-urgent{color:var(--red);background:var(--red-bg)}.form{display:flex;flex-direction:column;gap:.85rem;max-width:480px}.form label{display:flex;flex-direction:column;gap:.35rem;font-size:.85rem;color:var(--ink-dim)}.canned-response-picker{max-width:260px}.form-actions{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap}.form input,.form select,.form textarea,.filters input,.filters select{padding:.5rem .65rem;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink);font:inherit}.form textarea{min-height:5rem;resize:vertical}button,.button{font-weight:600;font-size:.85rem;padding:.5rem 1rem;border:1px solid var(--accent);border-radius:var(--radius-sm);background:var(--accent);color:#fff;cursor:pointer;text-decoration:none;display:inline-block;width:fit-content;box-shadow:var(--shadow-sm);transition:background-color .15s ease,box-shadow .15s ease}button:hover:not(:disabled),.button:hover{background:var(--accent-hover);border-color:var(--accent-hover);box-shadow:var(--shadow-md)}button:disabled{opacity:.5;cursor:not-allowed}.button-ghost{background:var(--surface);border:1px solid var(--border);color:var(--ink);box-shadow:none}.button-ghost:hover{background:var(--surface-muted);border-color:var(--border);box-shadow:none}.button-subtle{background:transparent;border:1px solid var(--border);color:var(--ink-dim);box-shadow:none}.button-subtle:hover{background:var(--surface-muted);border-color:var(--border);color:var(--ink);box-shadow:none}.link-button{background:none;border:none;color:var(--ink-dim);font-weight:500;padding:0}.link-button:hover{background:none;color:var(--link);text-decoration:underline}.ticket-layout{display:grid;grid-template-columns:280px 1fr;gap:1.5rem;align-items:start}.ticket-properties{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:1.1rem 1.25rem;box-shadow:var(--shadow-sm);position:sticky;top:1.25rem}.property{padding:.7rem 0;border-bottom:1px solid var(--border)}.property:last-of-type{border-bottom:none}.property-label{display:block;font-size:.85rem;font-weight:600;color:var(--ink);margin-bottom:.35rem}.property select,.property input{width:100%;padding:.45rem .55rem;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink);font:inherit}.property .value{font-size:.9rem;color:var(--ink)}.property .value+.value{margin-top:.15rem;color:var(--ink-dim);font-size:.82rem}.ticket-properties button{width:100%;margin-top:.5rem}.comments{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.comment{display:flex;align-items:flex-start;gap:.75rem;padding:.9rem 1.1rem;border-bottom:1px solid var(--border)}.comment:last-child{border-bottom:none}.comment-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:.3rem}.comment-head{display:flex;align-items:baseline;gap:.55rem;flex-wrap:wrap}.comment-head strong{font-size:.88rem}.comment-body p{margin:0}.comment-date{font-family:var(--font-mono);font-size:.72rem;color:var(--ink-faint)}.activity-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.6rem}.activity-list li{display:flex;align-items:baseline;gap:.6rem;font-size:.85rem;color:var(--ink-dim)}.activity-list li>span:nth-child(2){flex:1;min-width:0}.activity-list strong{color:var(--ink)}.activity-dot{flex-shrink:0;width:6px;height:6px;margin-top:.4rem;border-radius:50%;background:var(--ink-faint)}.error-text{color:var(--red)}.hint-text{font-size:.8rem;color:var(--ink-faint)}.overdue{color:var(--red);font-weight:600}.toast-container{position:fixed;bottom:1.25rem;right:1.25rem;display:flex;flex-direction:column;gap:.5rem;z-index:100}.toast{background:var(--overlay-bg);color:#fff;padding:.65rem 1rem;border-radius:var(--radius-sm);font-size:.85rem;box-shadow:var(--shadow-md);animation:toast-in .15s ease}@keyframes toast-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion: reduce){.toast{animation:none}}.dashboard-split{display:grid;grid-template-columns:1fr 280px;gap:1.5rem;align-items:start}.dashboard-sidebar>section:first-child h2{margin-top:0}@media (max-width: 900px){.dashboard-split{grid-template-columns:1fr}}@media (max-width: 768px){.ticket-layout{grid-template-columns:1fr}.ticket-properties{position:static}}@media (max-width: 640px){.page{padding:1.25rem 1rem 2.5rem}}